Sample text in [brackets], replace with yours · CV, Resume & Cover Letter Templates
Customer Service CV Template (Word & PDF)
A CV for call centre, chat and customer support roles, with your service numbers (CSAT, AHT, FCR) in a Key Results box.
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Free for personal and commercial use · No watermark · Updated October 2026
Guide
About this customer service cv template
Customer service is measured, so your CV should be too. Support managers look for satisfaction scores (CSAT), average handle time (AHT), first-call resolution (FCR) and how many contacts you handle a day. This template puts those numbers in a Key Results section right after your profile, followed by experience, tools and languages. It suits call centre, live chat, email support and front-desk roles.
How to fill in this customer service CV
- 1
Open it with "Edit online", or download the Word file.
- 2
Put your 3 best numbers in Key Results: CSAT, handle time, resolution rate, awards.
- 3
For each job, say the channels (phone, chat, email) and the volume you handle.
- 4
List the help-desk tools you know and your typing speed.
- 5
Add every language you speak, then save as PDF.
Tips for customer service CVs
Find your numbers
Ask your team lead for your CSAT and AHT reports. Real figures make you stand out.
Languages are money
Bilingual agents are paid more and hired faster. Put every language and level on the CV.
Show calm
One bullet on handling escalations or complaints proves you can take pressure.
Know the tools
Zendesk, Freshdesk and Salesforce come up in most job ads. Name the ones you have used.
Frequently Asked Questions
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